Frequently Asked Questions

Ordering and Shipping

For general ordering instructions see our online ordering assistance page

We ship everywhere in the United States. For Alaska addresses, additional charges apply: place the order with the address so we can calculate the exact cost and we will email to confirm if you want to proceed or if you decide not to have the order shipped we will process a full refund immediately.

How do I arrange shipment to a different address than billing address? It says, "Item(s) will be shipped to your billing address."

The checkout page can be a little confusing: simply scroll down under your billing address and uncheck the checkbox at the bottom of the Billing Address column, then the Shipping Address opens up for entering another address.

How many days does it take to fulfill and ship my order?

We try to fulfill orders as soon as possible but please understand that we pick the fruit you have ordered after your order has been placed.  Yes, that's right!  Each fruit is hand selected and harvested at its peak of ripeness.  We ship within 24 hours of the day we pick.  We ship via FedEx 2nd day air. We ship usually only on Tuesday.  What this really means is sometimes, depending on Mother Natures ripening schedule for each field and the fact that we ship on Tuesdays, it may take 2-14 days to fulfill your order.  Once the order has been fulfilled and we drop it off at the FedEx shipment center it takes another two business days for it to be delivered by FedEx to your doorstep.

How will I know if you have fulfilled my order?

You will receive an email indicating your order has been received and another email indicating when I have fulfilled (harvested and packed) your order and you will also receive a shipping confirmation via FedEx when your package has shipped as well as a delivery confirmation from FedEx when the package has been delivered to the shipping address you listed.

What if I need my order by a specific date?

If you have a special date you want your fruit delivered by please type the requested delivery date in the Additional Instructions box, which is located  on the cart page of the website. Here at Hole in the Mountain Farms, home to Kauaʻi Sugarloaf Pineapple we pride ourselves in personalized service and I will do everything I can to pick, pack and have your order arrive as close as possible to the requested date.  Since we pack and ship usually on on Tuesdays specific delivery dates should be on Thursday as we use FedEx 2nd day service.  There are some addresses in the Western states that qualify for an automatic upgrade to FedEx overnight service.  Of course there is no additional charge for this as it happens automatically from my administrators page if the shipping address listed is an address for which FedEx can delivery overnight, in which case delivery would be on a Wednesday, not Thursday.  

Can you ship anywhere in the world?

I am sorry but we only ship within the United States. 

When should I place an order for Christmas?

We suggest placing Christmas delivery request orders as soon as possible, and type for Christmas delivery in the Additional Instructions box, which is located on the shopping cart page of the website. We begin shipping Christmas pineapple on or around December 10th, but we will most certainly attempt to accommodate a delivery date closer to Christmas if that is what you requested in the Additional Instructions box.  I'm hesitant to promise that we will be able to accommodate specific delivery date requests, especially those for the week before Christmas, as there are many variables that I cannot control such as the ripening of the fields that we planted two years ago for harvest during Christmas season 2018. We are a small company in the middle of the Pacific and there are a limited number of pineapples that we can pick, pack, and ship during the Christmas holidays.  In particular there is a limited amount I can ship to have delivered December 19, 20, 21, or 22. Another limiting factor is the amount of labor and time it takes to properly prepare a pineapple to pass the required Department of Agriculture inspection. This means there are only so many pineapple that can get processed and properly packed on any given day no matter how many are ripe. With this in mind, the way to be most assured of our ability to accommodate a delivery request closer to Christmas week would be the place the order as soon as possible, requesting this specific delivery request in the Additional Instructions box and giving us maximum leeway on the delivery date, such as preferred delivery December 18-22. This way I know ahead of time how many pineapples I'm trying to ship the week of December 17th and I can try to plan accordingly.

We cannot accommodate requests for delivery on Monday, December 24, as that would mean the freshly picked, field ripened pineapple would sit in a FedEx sorting facility over the weekend, which would not be optimum for this delicate pineapple. Again, we ask you to keep in mind that there are many variables we cannot control and if I am unable to accommodate your specific delivery date request we will do our best to keep you informed and offer a full refund or shipment at an earlier or later date depending on the situation. 

About Sugarloaf Pineapple

How long have you been growing the Sugarloaf variety?

Paul & Jude have been growing the Sugarloaf variety of white pineapple, exclusively, for over fifteen years on their farm in Moloaʻa. 

How do I know if Sugarloaf Pineapple is ripe?

We only sell fruit picked at its peak, it's ready to eat if you bought it from us. Sugarloaf Pineapple is more delicate and should be eaten within a few days.  If you want to save it you should refrigerate this pineapple and enjoy within a week or so. 

Why are they so popular? 

Kauaʻi Sugarloaf Pineapple is popular because it is easily the best pineapple in the world.  One taste and you will readily agree.  I really have never met a person who did not agree with this evaluation.  The most commonly heard comment at my market table is, "Oh my gosh, that is the best pineapple I ever had!"  People are genuinely surprised at the sweet, smooth taste when they try it.  Kauaʻi Sugarloaf Pineapple is a natural variety, Mother Nature created this one.  This is the original low-acid pineapple, with a creamy juicy-sweet white flesh.  The flesh is softer, much sweeter, and does not cause the problems associated with the acid in yellow pineapple, such as burning/stinging or sore areas in the mouth. The core is even soft and sweet, not woody and stringy and completely edible. It sure is easier to cut and enjoy as you don't have to remove the core, in fact it's so soft you'll hardly be able to tell the difference between the fruit and the core. And, as I like to say, it's expensive enough, at least you don't need to cut out the core.

Why are they so sweet?

First and foremost, Kauaʻi Sugarloaf Pineapple's sweetness is due to the variety, it is a natural variant of Smooth Cayenne discovered in the fields of Lanai many years ago. The heavenly balance between acidity and sugar in this variety is so perfect, creating the sweetest, most flavorful pineapple on earth.  When combined with years of specialized cultivation techniques, and our obsession with only harvesting field ripened Kauai Sugarloaf Pineapple I believe the Sugarloaf Pineapple grown on our farm is some of the sweetest produced anywhere in the world.

Do you try to let them grow as long as possible so they are as sweet as possible? 

Yes, we employ a very labor intensive method of harvest.  We walk the fields every two days, hand selecting only the field ripened pineapple, we never strip a row of pineapple to harvest.  This ensures field ripened perfection, maximum sweetness and full flavor on each and every Kauaʻi Sugarloaf Pineapple we grow.  It is important to note that without proper cultivation techniques leaving the pineapple in the field longer will not automatically produce a sweeter pineapple.  The soft flesh of this rather delicate pineapple often requires that we cover the fruit with paper to prevent sunburn and allow it to fully ripen without over-ripening, another labor intensive practice.  So although we are very experience pineapple farmers, first and foremost it is this natural variety of Sugarloaf that is perhaps the most important factor in determining how sweet the fruit is.  

Buying locally on Kauaʻi

Where do you sell on Kauaʻi? 

We sell fruit at the Kauai Community Market on Saturday from 9:30am to 12:00noon at the Kauai Community College as well as the Kauai Culinary Market, the Gourmet Farmer's Market, at The Shops at Kukuiula in Poipu. At either of these markets we provide samples of this phenomenal pineapple to everyone attending the market who would like to have some. Most markets do not allow farmers to provide samples due to Health Department Regulations but these two markets allow a farmer who has a health certified kitchen and the proper paperwork to provide samples. We have both. We love sharing our pineapple with as many people as we can and of course that creates lots of happy customers. Be forewarned, it you taste this you are going to want to buy one. Learn more details and directions to local markets.

Do they sell out quickly?

Yes, if fact we reliably sell out of our entire stock of ripe Kauaʻi Sugarloaf Pineapple almost every market with only a few exceptions.  I usually bring 50-70 pineapples of varying sizes to the markets.  There have been times when I had only 20 or so that were ripe, selling out in quickly 15-20 minutes.  We currently have eight acres in pineapple – that's over 250,000 plants in the ground – and more being planted, so availability and supply are increasing all the time.

How much do they cost?

The Kauaʻi Sugarloaf Pineapple sold on Kauai at the markets I attend is priced per fruit at about $3.50 per pound.  The varying sizes of Mother Nature's crop translate to Kauaʻi Sugarloaf Pineapples that sell for $5.00-$25.00.  There have been a few gems that sold for over $25, including one record breaking ten-pounder.

What is your schedule?

We pick and sell the same day for Wednesday's market and we pick the night before for the morning market on Saturdays.  This ensures that every pineapple we sell is the freshest fruit possible.  For shipments through our website we pick and ship within 24 hrs using FedEx 2nd day air. Please understand that we can't always pick and ship the day you order. In fact, depending on the ripening characteristics of each field, and that I ship only on Tuesdays, it may take 2-14 days to fulfill your order and bring it to FedEx for shipment, which as I mentioned takes two business days. More details about shipping are in the Ordering and Shipping section of FAQ.