We are a small company driven to success by striving for 100% customer satisfaction. We want everyone who wants Santa to deliver Kauaʻi Sugarloaf Pineapple in time for the holidays to know that we are trying our very best to guess how many fruit we will have available for delivery before Christmas. We are very optimistic and we feel terrible whenever disappointment is in the air so we want everyone to know that our most mature field, with plenty of pineapple for everyone, is ripening a few weeks earlier than expected so we suggest ordering early as we may not have much fruit to ship the week before Christmas. We hope more of the fruit will ripen a little slower making it possible for us to fulfill all of the orders designated for Christmas delivery, however, we are hesitant to guarantee this will happen.
We suggest placing your order now, write FOR CHRISTMAS DELIVERY in the "ADDITIONAL INSTRUCTIONS" area of the shopping cart page, and we will begin shipping the second week of December. If you didn't place the order until late December of course we will do everything we can do to fulfill all of our holiday orders but it does look like the field we were counting on harvesting mid to late December is going to ripen before December 14th. It is possible everything will work out and the field will continue to produce past mid December, but we are hesitant to guarantee this.
If the field does not produce enough pineapple in December you will have two options: we can send an e-card to the recipient of the order indicating that due to circumstances beyond our control we were unable to harvest and ship their gift in time for Christmas and we will ship it as soon as it is ripe; or we can offer you a full refund. If it's a gift and you want us to send the aforementioned delayed shipment gift e-card because we will be shipping after Christmas, then please also type the recipient's email address in the "ADDITIONAL INSTRUCTIONS" area of the shopping cart page or email it to me at firstname.lastname@example.org. DO NOT put the gift recipient's email address in the customer information email address box at the top of the checkout page as this is the email address used to confirm a purchase has been made, which means it is the email address that will receive the invoice indicating the cost of the purchase.
Pineapple takes 18-24 months from planting to harvest which makes planning for holiday harvests difficult. This rather lengthy time frame makes it difficult when estimating when a field will ripen. We will be evaluating our fields every few days and as we get closer to Christmas we will have a better estimate of how many pineapple will be available in time for delivery before Christmas, but due to the unpredictability of Mother Nature it is sometimes very difficult to get an exact estimate. Please know although we will do everything humanly possible to fulfill your order(s), I am hesitant to guarantee this at this point in time. We will keep you abreast of the field ripening progress so you will know before Christmas if your order will be delivered before Christmas.
P.S. If you forget to add your delivery date instructions or a recipient's email address in the "ADDITIONAL INSTRUCTIONS" area of the shopping cart page just email it to me at email@example.com an