We are a small company driven to success by striving for 100% customer satisfaction. We want everyone who wants Santa to deliver Kauaʻi Sugarloaf Pineapple in time for the holidays to know that we are trying our very best to guess how many fruit we will have available for delivery before the Christmas holidays. We are very optimistic and we feel terrible whenever disappointment is in the air so we want everyone to know that although our new fields are plentiful, we are a small company with just two workers fulfilling orders. We request that you order early and allow us to ship starting December 1st for holiday orders. We are unable to ship everyday of the week due to the very labor intensive process needed to ensure our pineapple passed the required Department of Agriculture inspection and the fact that we have to harvest and maintain the farm in addition to shipping orders. You can of course request a shipment date closer to Christmas/Hanukkah but shipping hundreds of orders on Christmas week just isn't possible, even if all the elves help. Here are the holiday ordering deadline and estimated arrival dates we are offering with FedEx 2nd Day (2 business days) delivery.For Arrival of Order before: Thanksgiving, Thursday, November 26
We suggest placing your holiday order now, and type FOR CHRISTMAS/HOLIDAY DELIVERY in the "ADDITIONAL INSTRUCTIONS" area of the shopping cart page. We begin shipping holiday orders on December 1st, unless you have specifically requested we ship later.
The earlier you place your holiday order, and the more leeway you give us with dates, the more likely it is we can deliver as you wish.
If you didn't place the order until just before Christmas of course we will do everything we can do to fulfill all of our holiday orders and you can check for updates on the banner on the website homepage, www.kauaisugarloaf.com
If the field does not produce enough pineapple in December for us to fulfill all orders in time you will have two options: we can send an e-card to you to send to the recipient of the order indicating that due to circumstances beyond our control we were unable to harvest and ship their gift in time for Christmas and we will ship it as soon as it is ripe; or we can offer you a full refund.
Pineapple takes 18-24 months from planting to harvest which makes planning for holiday harvests difficult. This rather lengthy time frame makes it difficult when estimating when a field will ripen. We will be evaluating our fields every few days and as we get closer to Christmas we will have a better estimate of how many pineapple will be available in time for delivery before Christmas, but due to the unpredictability of Mother Nature it is sometimes very difficult to get an exact estimate. Please know although we will do everything humanly possible to fulfill your order(s). We will keep you abreast of the field ripening progress so you will know before Christmas if your order will be delivered before Christmas.
P.S. If you forget to add your delivery date instructions or a recipient's email address in the "ADDITIONAL INSTRUCTIONS" area of the shopping cart page just email me at email@example.com an