Holiday Orders

We are a small company driven to success by striving for 100% customer satisfaction. We want everyone who wants Santa to deliver Kauaʻi Sugarloaf Pineapple in time for the holidays to know that we are trying our very best to guess how many fruit we will have available for delivery before Christmas. We are very optimistic and we feel terrible whenever disappointment is in the air so we want everyone to know that our most mature field, with plenty of pineapple for everyone, is ripening and we hope enough fruit will ripen in time to make it possible for us to fulfill all of the orders designated for Christmas delivery, however, we are hesitant to guarantee this will happen.

We suggest placing your order now, write FOR CHRISTMAS DELIVERY in the "SPECIAL INSTRUCTIONS" area of the shopping cart page, and if the field ripens in time you'll receive your order before Christmas. (Please note that the SPECIAL INSTRUCTIONS area is the same area where your personalized message will be typed if you purchased a personalized card. Don't worry, I assure you I can tell the difference between delivery date instructions and a personalized message for your gift card.)

If the field does not ripen in time you will have two options: we can send an e-card to the recipient of the order indicating that due to circumstances beyond our control we were unable to harvest and ship their gift in time for Christmas and we will ship it as soon as it is ripe; or we can offer you a full refund. If it's a gift and we have to ship after Christmas, please also type the recipient's email address in the "SPECIAL INSTRUCTIONS" area of the shopping cart page or email it to me at jude@kauaisugarloaf.com if you want us to send them an e-card. DO NOT put the gift recipient's email address in the customer information email address box at the top of the checkout page as this is the email address used to confirm a purchase has been made, which means it is the email address that will receive the invoice indicating the cost of the purchase.   

Pineapple takes 18-24 months from planting to harvest which makes planning for holiday harvests difficult. This rather lengthy time frame makes it difficult when estimating when a field will ripen.  We will be evaluating our fields every few days and as we get closer to Christmas we will have a better estimate of how many pineapple will ripen in time for delivery before Christmas, but due to the unpredictability of Mother Nature it is sometimes very difficult to get an exact estimate. Please know although we will do everything humanly possible to fulfill your order(s), I am hesitant to guarantee this at this point in time. We will keep you abreast of the field ripening progress so you will know before Christmas if your order will be delivered before Christmas. 

P.S. If you forget to add your delivery date instructions or a recipient's email address in the "SPECIAL INSTRUCTIONS" area of the shopping cart page just email it to me at jude@kauaisugarloaf.com and I will add the information on my administrator order page.