We cannot promise delivery for 2021 Christmas, Hanukkah Holiday Orders

We are a small company driven to success by striving for 100% customer satisfaction. Apparently everyone wanted Kauai Sugarloaf Pineapple for gifts and we are very grateful for all the orders but we have received so many that we cannot promise that new orders will ship in time for delivery before Christmas. We are continuing to harvest and orders will ship soon after Christmas. We want everyone who wants Santa to deliver Kauaʻi Sugarloaf Pineapple in time for the holidays to know that we tried our very best to guess how many fruit we will have available for delivery before the Christmas holidays but we underestimated how many orders were likely to be placed. We are an optimistic crew and we feel terrible whenever disappointment is in the air so we want everyone to know that although our new fields are plentiful, we are a small company with just two workers fulfilling orders. We request that you order early and allow us to ship starting December 1st for holiday orders. We are unable to ship everyday of the week due to the very labor intensive process needed to ensure our pineapple passed the required Department of Agriculture inspection and the fact that we have to harvest and maintain the farm in addition to shipping orders. You can of course request a shipment date closer to Christmas/Hanukkah but shipping hundreds of orders on Christmas week just isn't possible, even if all the elves help. Here are the holiday ordering deadline and estimated arrival dates we are offering with FedEx 2nd Day (2 business days) delivery.

For Arrival of Order before: Thanksgiving, Thursday, November 25
  • Last day to order is: Saturday, November 21st, if we have pineapple to ship.
  • Delivery is NOT GUARANTEED as we are in between fields and we are unsure if we will have much ripe pineapple to ship in time for Thanksgiving. We will try but we can't promise. Full refund will be offered if we can't deliver by Thanksgiving.
    For Arrival of Order before: Hanukkah Eve, Sunday, November 28th 
    • Last day to order is: Monday, November 22nd 
    • Delivery estimated November 24th - 27th
      For Arrival of Order AFTER: Christmas, Friday, December 25 
      • Last day to order has passed but it is possible if Santa helps 
      • Delivery from December 3rd through 24th 

        We suggest placing your holiday order now, and type FOR CHRISTMAS/HOLIDAY DELIVERY in the "ADDITIONAL INSTRUCTIONS" area of the shopping cart page. We begin shipping holiday orders on December 1st, unless you have specifically requested we ship later. 

        The earlier you place your holiday order, and the more leeway you give us with dates, the more likely it is we can deliver as you wish.

        It is logical to assume most customers would prefer their Christmas gift delivered as close as possible to Christmas and you can request this in the additional instructions box, but we ask that you give us a range of weeks, as there are only so many pineapple that ripen each week and there are only so many boxes I can ship the week of Christmas. You can request Christmas week delivery, but it is risky, as mentioned.  We planted 1000's of pineapple 18-24 months ago in preparation for Christmas harvest but sometimes Mother Nature has other ideas about ripening. We have 250,000 Kauai Sugarloaf Pineapple plants growing but since pineapple takes 18-24 months to produce one (1) fruit it is tricky trying to predict harvest schedules and amounts. I have been growing pineapple for over 25 years and I have seen fields ripen a month early as well as a month late although most ripen right on time, as predicted.  This is a variable I cannot control. We usually ship only on Tuesdays, but for all holidays we adjust accordingly and add additional days to accommodate the higher than usual volume of orders. Therefore, we will be shipping on multiple days for Christmas delivery, but as mentioned, we have only two workers and myself, so we are limited as to how much we can harvest and pack. Over the many years I have worked with FedEx they have been spectacular with on time deliveries, but for the past few months FedEx has been acknowledging that they anticipate delays in delivery due to a labor shortage. I do like to play it safe so we would rather not ship on a date that would translate to an on time delivery date of December 24th.  What this means is I would prefer to ship all Christmas orders requesting "as close as possible to Christmas" by Monday, December 20th, which for my 2nd day FedEx Service, would translate to delivery on December 22nd. Actually, I would prefer to ship the week of December 13-17th, but I know this preference is likely more mine than yours. We will always do the best we can as disappointing my customers causes me great angst. As I mentioned FedEx has delivered on time for over 99% of my orders for years but with the ever increasing volume of online orders and the labor shortage at FedEx I have concerns. Although I am an optimist and I also like to enjoy the holidays and keep stress down to a minimum. Please keep in mind this field ripened fruit is perishable. It should be unpacked and refrigerated upon delivery. You should enjoy within 3-7 days of arrival. I know people have saved them longer, but it is not what I recommend. Just as the taste and quality of this white flesh pineapple is dramatically different than the commonly available yellow flesh pineapple, so is the shelf life. Our pineapple is field ripened, hand selected and is ready to eat when it arrives. Please do not store on the counter, store refrigerated. 

        If you didn't place the order until just before Christmas of course we will do everything we can do to fulfill all of our holiday orders and you can check for updates on the banner on the website homepage, www.kauaisugarloaf.com

        If the field does not produce enough pineapple in December for us to fulfill all orders in time you will have two options: we can send an e-card to you to send to the recipient of the order indicating that due to circumstances beyond our control we were unable to harvest and ship their gift in time for Christmas and we will ship it as soon as it is ripe; or we can offer you a full refund. 

        Pineapple takes 18-24 months from planting to harvest which makes planning for holiday harvests difficult. This rather lengthy time frame makes it difficult when estimating when a field will ripen.  We will be evaluating our fields every few days and as we get closer to Christmas we will have a better estimate of how many pineapple will be available in time for delivery before Christmas, but due to the unpredictability of Mother Nature it is sometimes very difficult to get an exact estimate. Please know although we will do everything humanly possible to fulfill your order(s). We will keep you abreast of the field ripening progress so you will know before Christmas if your order will be delivered before Christmas. 

        P.S. If you forget to add your delivery date instructions or a recipient's email address in the "ADDITIONAL INSTRUCTIONS" area of the shopping cart page just email me at sales@kauaisugarloaf.com and I will add the information on my administrator order page. Please provide a range of acceptable dates in your delivery date requests.